Ordering status
Online ordering is coming soon. No payments are currently being accepted through this website. You can explore products and save a cart selection, but that does not place an order or reserve stock.
Before checkout opens, we will publish the actual production times, available delivery services, and shipping charges. Our refund and cancellation policy appears below.
U.S. delivery
BattleBox plans delivery to eligible addresses across all 50 states, including Alaska and Hawaii. International shipping is not offered. Carrier availability, delivery cost, and timing depend on the full address; eligibility for PO boxes, military addresses, and U.S. territories will be shown before payment. A state information page does not guarantee service to every address or indicate a local store.
Processing time is the time before shipment; carrier transit time begins after the package is handed to the carrier. Any stated estimates will distinguish the two. Review your complete delivery address before ordering and contact us promptly if it needs correction.
Shipping delays & cancellation
When orders open, we must have a reasonable basis to ship within the time stated before purchase. If no shipment time is stated, the federal rule generally requires shipment within 30 days after a properly completed order. If shipment cannot be made on time, we will notify you and provide the legally required choice to consent to a delay or cancel for a prompt refund. When required consent is not obtained, we will cancel and refund as the law requires.
You may request a change or cancellation without a fee before production starts. Contact us promptly; after production starts, a correctly made custom order cannot be canceled for a change of mind. Legal cancellation and refund rights, including those for qualifying shipment delays, still apply.
Damaged, defective, incorrect, or missing orders
Email info@battleboxammo.com with your order number or other purchase verification and a description of the problem. Photos of the item and packaging can help when available. We will review the issue and provide instructions and the remedy required by applicable law. Keep packaging when practical while a shipping-damage claim is reviewed.
Contact BattleBox if a parcel is missing; a carrier scan alone does not waive your legal rights. Do not send ammunition or batteries to us with a returned storage case. Reporting a problem promptly helps us investigate but does not shorten a statutory warranty or claim period.
Refunds & cancellations
Made to order. No change-of-mind returns. Cancel or change your order before production starts. Refunds cover defective, incorrect, or shipping-damaged items, plus any remedy required by law. Review refunds & cancellations, shipping, our terms, and privacy policy.
We do not accept change-of-mind exchanges. This policy includes an incorrect size, caliber, or color selected by the customer, unless the product is defective, misdescribed, or another remedy is required by law. Please review every selection before placing an order. The same policy applies to sale-priced items.
Before production starts: you may change or cancel your order without a fee. If you cancel in time, we will refund the amount paid for the canceled order, including associated tax and shipping. Once production starts, a correctly made custom order is final for change-of-mind purposes. This does not remove any legal cancellation right.
Refund-eligible problems: defective items, incorrect items supplied by BattleBox, or items damaged during shipping. Contact us with your order number, receipt, or other information that lets us verify the purchase, and describe the problem. Photos help when available. We will review the issue and arrange the appropriate refund or other remedy required by law. Ordinary 3D-print layer lines and minor screen-to-print color variation are not by themselves defects; a material mismatch with the description or your confirmed selections is different.
Return shipping and fees: contact us before sending anything back. If we require return of an eligible defective, incorrect, or shipping-damaged item, BattleBox will provide prepaid return instructions or cover reasonable return postage. There is no restocking fee for an eligible problem-item return. Do not include ammunition or batteries.
Refund method and timing: approved refunds go to the original payment method, including applicable tax and shipping amounts required by law. We will initiate an approved refund within seven business days after confirming eligibility, or sooner when required by law. Your payment provider may need additional time to post the credit. We will not substitute store credit for a required money refund without your agreement.
Report issues promptly so we can help. This request does not shorten a statutory warranty, notice, or claim period. Nothing here excludes rights relating to non-delivery, qualifying shipment delays, unsafe or misdescribed goods, or other rights that applicable federal, state, or local law protects. See the warranty and consumer-rights terms.
Mailing address: BattleBox, PO Box 104, Prosper, TX 75078. This is not an in-person return counter; obtain return instructions first. You can request an emailed or printed copy of this policy.
Contact us
For questions about these policies or your information, email info@battleboxammo.com or use our contact form.
Mailing address: BattleBox, PO Box 104, Prosper, TX 75078, United States. Please contact us for instructions before sending a product return.